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Satisfaction Guarantee

Satisfaction Guarantee ECP

THANK YOU FOR SUBMITTING A RETURN.

YOUR UNIQUE REFERENCE NUMBER IS :

 

Step 2

Important

Please include your Unique reference number on the envelope

Please download our pre-paid address label to attach to your return pack

Download Pre-Paid Label

 

WHAT HAPPENS NEXT?

The returned product will be credited at the Bausch + Lomb invoiced price, providing all the below conditions are met.

  • Has a minimum of 12 months shelf life
  • Is returned within 60 days from date of invoice
  • Is returned together with the original paperwork/order details

SATISFACTION GUARANTEE FULFILMENT PROCESS

Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.

If your patient is not satisfied with either their Bausch + Lomb ULTRA® ONE DAY, Bausch + Lomb ULTRA® or Biotrue® ONEday contact lenses, you can return them for credit at the Bausch + Lomb invoiced price, providing the product:

  • Has a minimum of 12 months shelf life
  • Is returned within 60 days from date of invoice
  • Is returned together with the original paperwork/order details

 

Step 1

Please fill in all details on the returns form below. Upon submission of this form, you will receive a reference code and a postage label to print out for the return of the product.

Please enclose the reference code with the returned product.

SATISFACTION GUARANTEE FULFILMENT PROCESS

Please Note: Any Bausch + Lomb product which has a suspected manufacturer fault may be returned for analysis as per our standard product complaints procedure. Please contact our Product Complaint Team at: productcomplaints.uki@bausch.com to report any issues experienced with our products.

If your patient is not satisfied with either their Bausch + Lomb ULTRA® ONE DAY, Bausch + Lomb ULTRA® or Biotrue® ONEday contact lenses, you can return them for credit at the Bausch + Lomb invoiced price, providing the product:

  • Has a minimum of 12 months shelf life
  • Is returned within 60 days from date of invoice
  • Is returned together with the original paperwork/order details

 

Step 1

Please fill in all details on the returns form below. Upon submission of this form, you will receive a reference code and a postage label to print out for the return of the product.

Please enclose the reference code with the returned product.

Is an evaluation of the product required?